1. Login to our Domain Manager.

   

   
   

2. Enter your domain name and password. Remember, your domain name does not include the "www." hostname. If you forgot your password, please contact us.

   
   

3. Scroll down the section - Email Forwarding.

   

    

   • In the boxes - Username, enter the name of the email address you wish to create to forward mail. This can be any valid name. You may use characters such as "-", "_", ".", in the username, but do not use spaces or any other characters.
   • In the boxes - Forward To, specify where you want this email address to forward to. This can be any valid email address.

   In the example above, any email sent to joe@diskmail.com or sales@diskmail.com would be forwarded to joe@aol.com. However, support@diskmail.com is forwarded to bob@aol.com. As you can see from this example, you may create multiple email accounts and have them forward to same or different places.

     

Setting up the mail server for your domain

In order to use our email forwarding feature, you MUST configure your domain to use our mail server to redirect your emails. Our mail server IP address is 209.19.56.20. Normally, our server will automatically insert the proper mail server entry (MXE Record) into your Hosts section when you create the first email forwarding account. It would look like the following:

If, for any reason, the above entry is removed or changed, be sure to re-create it in the Hosts section of your domain to look exactly as the sample above to avoid any disruptions to your email operation. However, if you wish to use your own mail server, please remove the above entry or update to the actual address of your mail server. You may also need to change the Record Type to MX (Mail) unless you are told to use the MXE Record Type.

Setting up the "Catch All" email account

We provide the "Catch All" feature for your email setup as a convenient way of "Catching" any email that are sent to your domain name. This is especially useful when someone tried to send you an email but have mistyped your email address (eg. your-names@yourdomain.com instead of your-name@yourdomain.com). Typically, this email will be rejected by our mail server as invalid, but with the "Catch All" feature enabled, this email could still be received by you. This will allow you to receive emails with any username that do not exist currently, as long as it is sent to your domain, and redirect them to a valid email address.

To create the "Catch All" account for your email setup, create the following entry in the Email Forwarding section of your domain:

(note that the Username is an asterisk "*")

In the example above, any email that is sent to domain.com will be redirected to the email address all@mymail.com, IF the sender has mistyped the username or used a username that do not exist in the Email Forwarding section. 

How do I create more than 5 email forwarding accounts?

When you set up your email forwarding the first time, you will only see 5 empty rows in the Email Forwarding section. This is normal and designed to conserve space. After you have created the first few new email forwarding accounts, click on the Modify button at the bottom of the Domain Manager home page. Our system will automatically create additional empty rows for more email account. It will always provide 5 empty rows at any one time. If you need to create more than 5 email accounts, just repeat the process when necessary.

I have just created a email forwarding account but it is not working

Your new email account may take about 12-48 hours to be effective. Make sure that the email address it is redirecting is also working properly. Please contact us if the new email account is still not forwarding correctly after 48 hours.