Q) I registered and purchased a name, then noticed that I misspelled it. Can I delete it and get my money back?
A) Once your domain name is officially registered in the Internic's central registry, we will not be able to remove it. Therefore, we will not be able to refund you once your domain is registered, even if you decide to cancel your order later. Please double check your order before sending it. However, we will refund you if your registration is not successful, for any reason. As long as the domain name is not registered, you will get your money back.

Q) My domain transfer was not successful, will I get my money back?
A) Yes, you will get a refund if your transfer order is not successfully. Some registrars do not refund you for your transfer order, for whatever reason. But we do not see why we should keep your money if your domain is not transferred.

Q) Why does the transaction details for my domain order appear differently on my credit card statement?
A) Your credit card will be billed by our parent company - Active-Domain Co.. Your transaction is being processed by our payment processing agent Worldpay. The transaction details on your credit card statement would look something like "WP-Active Domain". Please contact us for clarification on your transaction when necessary.

Q) Do you accept other mode of payment besides credit card?
A) At the present moment, we prefer to accept payment through credit cards such as Visa or Master Card. However, if you do not have a credit card, we may accept payment through Inter-Bank Wire Transfer (SWIFT), money order/bank draft, Western Union Money Transfer, or Paypal. Please contact our sales staff for details on such payment methods.